Credit Control & Payment Recovery Support
Recover overdue invoices, resolve disputes, and unblock cash flow — professionally.
Late payments and unresolved invoice queries can drain cash flow and create stress. I combine persistent, professional communication with a thorough review of your accounts to identify exactly what's owed, what's causing delays, and how to fix the underlying problems so they don't happen again.
Background
Late payments and unresolved invoice queries can quickly drain your cash flow and create unnecessary stress.
Whether it's customers avoiding payment, disputes that have gone unresolved for months, or payments sitting in suspense because of allocation errors, I help you get your receivables back under control.
I combine professional, persistent communication with a thorough review of your accounts to identify exactly what's owed, what's causing delays, and how to fix the underlying problems so they don't happen again. Where an account needs to go further than chasing, I'll get everything prepared so you can take the next step quickly — and point you to the right people to handle it.
What's included
- Aged debt analysis and prioritisation
- Professional chasing of overdue invoices
- Dispute resolution and query management
- Preparation of pre-action correspondence, including letters before action
- Getting accounts litigation-ready, so a claim can be issued without delay if it comes to that
Typical outcomes
- Over £150,000 recovered for clients to date
- Faster payment turnaround and stronger cash flow
- Fewer disputes and bad-debt write-offs
- Cleaner accounts receivable reporting
Challenges I solve
- Customers delaying payment due to unresolved queries
- Invoices disputed because of missing paperwork or incorrect details
- Payments received but never allocated to the right invoice
- Aged debtor balances that have never been followed up
- Inefficient credit control processes
- No clear process for escalating persistent non-payers
How I work
- 01
Review & Diagnosis
I start with a full review of your accounts receivable, aged debtors, and outstanding queries to understand exactly where the problems are.
- 02
Query Resolution
I contact your customers directly, on your behalf, to resolve disputes, chase missing documents, and clarify invoice details that are holding up payment.
- 03
Professional Chasing & Pre-Action
I follow up overdue accounts with a clear, professional process — from reminders through to a formal letter before action where it's warranted. This is the structured credit control that resolves most overdue accounts without anyone needing to go near a court.
- 04
Litigation-Ready Handover
If an account still isn't paid, I prepare everything needed to take it further: the figures, the correspondence trail, and the paperwork, ready for a claim to be issued. You issue the claim yourself as the business owed the money, or I can refer you to a solicitor to take it forward. I'll guide you through what to expect, but the formal legal steps are taken by you or your solicitor — not on your behalf by me.
- 05
Process Improvements
I work with you to put better credit control procedures in place — automated reminders, clearer invoicing, and a defined escalation route — so overdue accounts become the exception rather than the norm.
Why it matters
- Faster payment turnaround
- Stronger cash flow
- Clearer accounts receivable reporting
- Fewer disputes in the future
- Reduced write-offs and bad debt provisions
- More time freed up to focus on growing your business
Who it's for
- Businesses with a growing aged debtors list
- Companies struggling to resolve old account queries
- Businesses without a structured credit control process
- Owners who need expert help getting overdue invoices paid
Frequently asked
Your questions, answered.
See how this fits your business.
A 30-minute call, no obligation — we'll map this onto your numbers.
Book a discovery call