Terms of business.

We provide bookkeeping, cash flow management, credit control and debt recovery support, management accounts and related finance support to UK businesses. The exact scope, deliverables and frequency for your engagement are confirmed in writing in your engagement letter before any work begins.

Clarity Accounts is run by Ivelina Nikolova, who is an AAT qualified member, licensed and supervised by the Association of Accounting Technicians (AAT). We are not statutory auditors and do not provide statutory audit services or regulated investment advice. Our tax services are limited to compliance support and basic advice, and where work falls outside what we offer we will refer you to a suitably qualified specialist.

Fees are agreed in advance and quoted either as a fixed monthly retainer or on a fixed project basis. Monthly retainers are billed in advance by Direct Debit or bank transfer. One-off project work is invoiced 50% on acceptance and 50% on completion unless agreed otherwise.

Payment terms are confirmed in your engagement letter and are typically within 14 days of invoice. We may pause work and withhold deliverables where an account is overdue, and we reserve the right to charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

To do our job well, we need timely and accurate information. You agree to provide records, receipts, bank feeds and explanations as reasonably requested, and to keep us informed of material changes to your business. You remain responsible for the accuracy and completeness of your underlying records and for meeting your own statutory obligations. Our work is based on the information you provide and is not a verification or audit of it.

We work primarily in Xero and QuickBooks Online and may recommend connected apps such as Dext, GoCardless or Chaser. Unless we have agreed otherwise in writing, you are responsible for your own software subscriptions. Third-party software is governed by the providers' own terms, and we are not responsible for those services.

We treat all client information as strictly confidential and only share it where you instruct us to, or where we are required to by law or professional obligation. We process personal data in line with UK data protection law, and Clarity Accounts is registered with the Information Commissioner's Office (registration number ZC151180). See our privacy policy for full detail.

Before we begin work, we carry out identity and beneficial-owner checks as required under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. We may ask for proof of identity and address, and we keep these records securely for the period required by law. We cannot start work until these checks are complete.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited.

Subject to that, the limit of our liability is agreed individually in each engagement letter, so that it is appropriate to the work being done. As a general approach, our total liability to you in connection with an engagement is limited to the greater of £2,000 or an agreed multiple of the fees paid for that engagement. The specific figure that applies to your engagement is stated in your engagement letter, where we will draw it to your attention before you sign.

We are not liable for indirect or consequential loss, loss of profit, loss of business or goodwill, or for loss arising from inaccurate or incomplete information provided by you or by third parties.

For ongoing retainer work, either party may end the engagement by giving 30 days' written notice. One-off project work ends when the agreed work is completed. On termination, we will invoice for work completed up to that point and provide a reasonable handover to you or your incoming accountant, subject to outstanding fees being settled.

We retain copyright in the documents, templates and materials we produce, unless the law provides otherwise or we agree otherwise in writing. You may use the deliverables we produce for the purposes of your own business.

If anything falls short of what you expected, please tell us. Email info@clarityaccounts.co.uk and we will acknowledge your complaint promptly and work with you to resolve it. As an AAT licensed member, Ivelina is also subject to the AAT's complaints process, and you may refer a complaint to the AAT if you remain unsatisfied. Full detail of how complaints are handled is set out in our complaints procedure.

The information on this website, including this page, is general information about how we work. It is not bookkeeping, accounting or tax advice, and you should not act on it without advice specific to your circumstances under a proper engagement.

These terms, and any engagement entered into with us, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

Clarity Accounts · Kings Hill, Kent · info@clarityaccounts.co.uk · 07463 125695