Debt Recovery & Query Resolution
- Cash Flow Forecasting & Budget Management
- Debt Recovery and Query Resolution
- Financial Process Review & Efficiency Improvements
- Accounts Error Correction & Ledger Fixing
- Bank Reconciliation & Compliance Management
- Financial Procedures & Internal Controls
- Accounting System Set-Up & Clean-Up
- Credit Control & Invoicing Automation
- Management Accounts & Reporting
- Business Rescue & Turnaround Planning
- Finance Management
- Bookkeeping & Compliance
Background
Late payments and unresolved invoice queries can quickly drain your cash flow and create unnecessary stress.
Whether it’s customers avoiding payment, disputes that have gone unresolved for months, or payments sitting in suspense because of allocation errors, I specialise in getting your receivables back under control.
I combine professional, persistent communication with a thorough review of your accounts to identify exactly what’s owed, what’s causing delays, and how to fix the underlying problems so they don’t happen again.
The Challenges I Solve
Many businesses face the same recurring issues when it comes to overdue debt:
- Customers delaying payment due to unresolved queries
- Invoices disputed because of missing paperwork or incorrect details
- Payments received but never allocated to the right invoice
- Aged debtor balances that have never been followed up
- Inefficient credit control processes
These problems don’t just affect cash flow — they can damage relationships, skew your reports, and make it difficult to see the true financial health of your business.
How I Work
My approach is hands-on and thorough:
- Process Improvements – I work with you to implement better credit control procedures, automation for reminders, and improved invoicing accuracy to prevent future delays.
- Review & Diagnosis – I start with a full review of your accounts receivable, aged debtors, and outstanding queries to understand exactly where the problems are.
- Query Resolution – I contact customers directly to resolve disputes, chase missing documents, and clarify invoice details that are holding up payment.
- Debt Recovery – I follow up overdue accounts with a clear, professional process — from reminders to formal notices — and escalate where needed.
Why It Matters
Unpaid invoices aren’t just a cash flow problem — they’re a time drain. Chasing them takes energy away from running your business. By recovering what’s owed and putting better systems in place, you gain:
- Faster payment turnaround
- Stronger cash flow
- Clearer accounts receivable reporting
- Fewer disputes in the future
Who This Service Is For
- Businesses with a growing aged debtors list
- Companies struggling to resolve old account queries
- Businesses without a structured credit control process
- Owners who need expert help recovering overdue invoices
Frequently Asked Questions (FAQs)
Yes — I act as part of your finance team, contacting customers professionally and politely to resolve issues and chase payment.
Yes. I’ve recovered payments that were years overdue by resolving the underlying disputes and providing the right documentation.
If a payment can’t be collected, I’ll advise on the next steps, which may include legal action, write-off, or improving future credit checks.
Absolutely. I can set up automated reminders, better invoicing procedures, and a clear debt follow-up system to prevent recurring issues.
I work with Xero, Sage, QuickBooks, and other platforms, so I can manage debt recovery directly in your existing system.
Not sure where to start?
Let’s talk it through. Book a free, no-obligation call and we’ll discuss your challenges, explore solutions, and see how I can help get your finances back on track.
